The Kapamilya saga continues

So I finally got a response from one of the managers at ABS-CBN Interactive and got a promise of a license at around midnight last night.  It’s past noon today and of course I haven’t gotten the promised new license so I can continue viewing my shows.  I’m thinking the whole process will be triggered in Manila which means I have no hope of viewing my shows until closer to midnight tonight.  That’s a whole weekend blown away when I could’ve easily gone through a dozen episodes of any given show.

No sense crying over spilt milk. 

Monday is a holiday for me but I’m looking forward to spending the day with Angel and two of his cousins at the American Museum of Natural History

The snow that was forecast seems to have decided to go somewhere else.  I’m thankful for the sunshine despite the very cold temperatures.  At least you get the illusion of heat as you see the sun up so brightly.

I’m keeping my fingers crossed I will finally get the license issued so I can start watching those shows again.. I just feel tired after all the energy and emotion it took. I  was already drafting an e-mail to the head of ABS CBN Global and their Customer Relations and Fulfillment officer.  This whole experience just reaks of poor customer service which doesn’t bode well for a company which capitalizes on making it’s audience and customers “part of the family”. 

Kapamilya DAW Part II

It’s been more than 24 hours since I effectively lost access to my ABS CBN Now Premium Account.  This despite the fact that their autorenewal charged my account for the subscription amount last January 15, posting on the 17th.  I feel like I was cheated out of that money, and worse, even if they reinstate my account, I might have to beg for the change of my calendar month as I have already lost out on a day.  What’s worse, it was a weekend when I had so much time to devote to catching up on my favorite shows.

My requests and pleas have fallen on deaf ears.  Then I reminded myself why am I begging when I have every right to demand that the service they promised in return for my payment because I have already parted with my subscription fee.  I am more upset about the frustration of not being able to watch my show more than the nonchallance that their technical support team has demonstrated towards my complaint.  It’s like I’m being forced to renew my subscription when the truth of the matter is that I’ve paid.

And it’s like talking to a blank wall.  You don’t see any name attached to the e-mails asking you questions you had answered three or four e-mails back.  One time I asked for the name of a supervisor, no one had the guts to cough up a name I could actually address.  Talk about making one feel like family.. imagine if I were not a paying customer?  I would be lucky to receive a response.