Kapamilya DAW Part II

It’s been more than 24 hours since I effectively lost access to my ABS CBN Now Premium Account.  This despite the fact that their autorenewal charged my account for the subscription amount last January 15, posting on the 17th.  I feel like I was cheated out of that money, and worse, even if they reinstate my account, I might have to beg for the change of my calendar month as I have already lost out on a day.  What’s worse, it was a weekend when I had so much time to devote to catching up on my favorite shows.

My requests and pleas have fallen on deaf ears.  Then I reminded myself why am I begging when I have every right to demand that the service they promised in return for my payment because I have already parted with my subscription fee.  I am more upset about the frustration of not being able to watch my show more than the nonchallance that their technical support team has demonstrated towards my complaint.  It’s like I’m being forced to renew my subscription when the truth of the matter is that I’ve paid.

And it’s like talking to a blank wall.  You don’t see any name attached to the e-mails asking you questions you had answered three or four e-mails back.  One time I asked for the name of a supervisor, no one had the guts to cough up a name I could actually address.  Talk about making one feel like family.. imagine if I were not a paying customer?  I would be lucky to receive a response.

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