Earlier in the year, one of the things I had put in a list of things I called 19 for 2019 that I had hoped/wanted to accomplish in 2019 was to write some letters — the old fashioned way. I finally had a list of people to write, and the stationery is ready — but life has been a tad hectic. I am hoping that one or two of those letters head out to the post office before the year is over.
On a professional level, I like being able to express my thoughts in writing, be it to compliment someone or to lodge a protest or complaint, like the letter below. There are times when verbal communication fails us, more so when we are trying to clarify or explain something. More so when we are upset. We end up saying things we don’t mean, or things we end up regretting later on. I find that writing my sentiments help me to more carefully flesh the facts out and be clearer in relaying my thoughts and feelings.
I have a friend who is my “Goodness meter,” because she is that one soul who gives everyone the benefit of the doubt and has an immeasurable stock of kindness. I always said that anyone who lands on her bad side would have to be really nasty — because she almost always never thinks ill of others. Ms. Goodness meter has time and again told me that it’s all in the delivery. Some people don’t realize that there are many ways to relay a certain message, and sometimes it comes with negativity when none was needed. Today, I was unfortunately on the receiving end of bad delivery.
I tried to reach Ms. X below but the clinic wouldn’t give an email out. So I backtracked a bit and went the old fashioned way — I asked if they had a fax number I could send my letter to, and I wrote this and hit send. It should be self explanatory.
I can write all the names and identify the establishment, but that is not my point in posting this missive here. I felt writing the letter was like writing a blog post. You expect your doctors to treat you with a little compassion because one’s health is always a personal issue — and we look for that kind of care, more so since it’s not free. So here it is.
Good afternoon, Ms. X —
First of all, I hope this message finds you well, and let me say on the outset that I am writing and have tried to reach you only to clarify what I believe was a mistranslation of my request to you. I just want to clarify the question/request, and wanted to relay to you what I was told in a rather disturbing call this afternoon.
I have seen you only once before which was repeated to me by a lady who called me with your response. I am seeking to see you this time around in relation to a previous visit with the Dermatology department where they had done my bloodwork. My iron levels were apparently too high, and my Vitamin D terribly deficient at a level of “#” when normal was “##”. I was put on a Vitamin D regimen – ##k units for 8 weeks, and now #k per day. Dr. Y advised me to see my GP about these levels, which is why I’m trying to see you. I am going to see my regular dermatologist later in the month for my dermatological issue.
When I requested for the appointment with you yesterday, I had the lady put a question through if you could look at my bloodwork from 90 days ago and I told her the Vitamin D regimen I’ve been on (which I trust would’ve been in my records), and I was volunteering to come in for bloodwork if needed, so you can see the difference in levels if any. It was not a demand to have my bloodwork done ahead, I just wanted to save us both time given the tightness of schedules, and I don’t want to keep drinking my Vitamin D if I didn’t have to. So what I specifically stated was, “Can you please ask the GP if she wanted me to come in for the bloodwork before the appointment and I will make time.”
I received a call today from someone calling on your behalf saying that you said that per policy, I had to see you before I could have bloodwork done – I understand that part. I asked if you were told about the matter regarding my previous bloodwork, and I was told you had seen me only once for sore throat. That is a fact. However, that seemed like someone telling me off that I don’t know you – but I was told you had access to my reports as this was all done in the same (Name of an uber famous doctor’s facility) location. Then I was told YOU SAID THAT IF I WAS HAVING A DERMATOLOGICAL ISSUE, I SHOULD SEE A DERMATOLOGIST. And that is what gave me pause.
So I realize that that might not have been you talking, and I certainly hope not. I also don’t want to come across as being a difficult patient, because it was a question, but I believe half of the question was inaccurately relayed or not relayed to you at all. Just to set the record straight, I am trying to see you regarding my iron levels, and my Vitamin D deficiency. Both, I believe, are within your expertise and practice, and not dermatology.
Again, I am just trying to set the record straight. I don’t want you thinking I am trying to insist on what I was asking. While I have seen you only once, I was struck by your being personable and a caring medical practitioner. That is one reason I’m coming back to the practice for this other inquiry. And I understand if they relayed the initial message sans some important details, leading you to misunderstand what I was asking. It was a clarification / suggestion / question. I wanted you to be able to appreciate that with the correct facts stated. Thank you and I wish you a happy thanksgiving.
(One disappointed patient — of course I signed my name..)